Track Four Infotech is a mid-sized IT services and consulting firm with a growing team of over 200 employees. As the organization scaled its delivery and workforce, operational complexity across HR, project management, and payroll began to impact efficiency and employee experience.
Streamlining HR, Projects, and Payroll Operations
Business Solutions powered by Zoho
Company Overview
Customer Challenge
Popular Shoe Mart encountered several challenges with its existing infrastructure hosted in a third-party data center. These challenges prompted the decision to migrate to the AWS Cloud:
- Manual HR processes for onboarding, leave management, and appraisals
- Disconnected tools for project tracking and collaboration
- Time-consuming and error-prone payroll processing
- Limited visibility for management across people and projects
These gaps resulted in delays, inconsistencies, and increased administrative effort across teams.
Solution Approach
Workmates designed a structured business solution using Zoho applications, aligned to Track Four’s operational workflows.
Key applications implemented
- Zoho People
- Zoho Projects
- Zoho Payroll
What changed
- HR workflows were digitized with structured onboarding, leave, and performance processes
- Project planning and tracking were centralized with clear task ownership and timelines
- Payroll calculations, compliance, and salary disbursements were automated
- Employees gained self-service access to HR and payroll information
The focus was on adoption, not just deployment.
Outcomes & Impact
- Reduced manual effort across HR and payroll operations
- Improved project visibility and team collaboration
- Faster and more accurate payroll cycles
- Better employee experience through self-service access
The integrated setup created a scalable operational foundation to support future growth.
Conclusion
By aligning processes with Zoho-powered applications, Track Four Infotech was able to simplify internal operations, improve visibility, and reduce operational friction across departments.
